Customers may cancel an order within a certain period (e.g., 24 hours) of placing it, provided the order has not been shipped.
The cancellation process may involve contacting customer support or using an online cancellation form.
Return Policy:
Customers may return items within a specified period (e.g., 30 days) from the date of delivery.
Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
Certain items, such as intimate apparel or items marked as final sale, may be non-returnable. Customers may be responsible for return shipping costs unless the return is due to a mistake by the retailer (e.g., wrong item shipped).
Refund Policy:
Refunds are typically issued to the original payment method used for the purchase.
Refunds may exclude shipping costs and any applicable restocking fees.
Refunds are processed within a certain period (e.g., 7-14 days) after the returned items are received and inspected.
Exchange Policy:
Customers may request exchanges for items of the same or different size/color, subject to availability.
Exchanges may be processed after the returned items are received and inspected.
Damaged or Defective Items:
Customers may return items that are damaged or defective upon receipt for a refund, exchange, or replacement.
Proof of damage or defect (e.g., photos) may be required.
Return Process:
Customers may initiate a return through their online account or by contacting customer support.
The return process should include instructions on how to package and ship the items back to the retailer.
